Online Bill Pay Frequently Asked Questions

• How much does it cost?
  Personal accounts at Bank of Grove will enjoy making unlimited payments on Online Bill Pay for only $4.95 per month.
  
  Business accounts can use Online Bill Pay and make up to 15 payments per month for only $9.95 and after that, each payment is only $0.70 each.
  
   
• If I need assistance, whom do I call?
  Please call a customer service representative during business hours to assist you with any problems or questions.
   
• What do I need to get started?
  If you are new to Online Banking you can sign up for Bill Pay when you sign in as a first time user. Once signed up you are ready to start paying bills.
  
  If you are an existing Online Banking customer, you need to call a customer service representative for instructions on how to sign up for Bill Pay. In most cases, you will need to come by the Bank and sign Bill Pay Agreement and Disclosure forms before your Bill Pay account can be activated.
   
• To whom can I make payments?
  With Online Bill Pay, you may make payments to just about any merchant, institution or individual with a United States address. You may not use Online Bill Pay to pay taxes or court-ordered payments where additional documentation may be required.
   
• When will payments be sent using Online Bill Pay?
  If you submit a payment request prior to 6 p.m. Central Time on a business day, the funds will be withdrawn from your account that day and the payment will be sent the following business day. If your payment request is made on a non-business day, holiday or after 6 p.m., the payment will be processed and funds withdrawn on the next business day and sent the following business day. When scheduling a future dated or recurring payment, if the Process Date falls on a non-business day, the payment will be processed and funds withdrawn on the next business day and sent the following business day. We recommend that all Process Dates you select be at least five to seven business days before the actual payment due date.
   
• How are my bills paid?
  Payments are sent electronically or by check depending on our arrangement with the merchant.
   
• What is the Merchant Directory?
  The Merchant Directory is an alphabetical list of most frequently used merchants. As a convenience, this list will be available to you to select from when adding a new payee. When selecting a merchant from the Merchant Directory please verify the remit to address. Also, fill in your merchant account number (not your bank account number), and click next. If all information is correct, click accept and you are finished setting up this type of payee.
   
• What if I dont see who I am trying to pay in the Merchant Directory?
  If you do not see who you are trying to pay on the Merchant Directory simply create a new merchant in the New Scheduled Payment tab.
   
• Can I schedule recurring payments?
  Yes. This feature allows you the convenience of scheduling payments to be made on an ongoing basis. This feature is especially convenient for setting up payments that are for the same amount and made at regular frequencies, like your mortgage, car insurance or other loan payments. You can schedule recurring payments to be made weekly, every other week, twice a month, monthly, every four weeks, every other month, quarterly, twice a year and annually.
   
• Can I cancel or edit payments?
  Yes. You may cancel or edit scheduled payments up until 6 p.m. on the day your payment is scheduled to be processed in the Scheduled Payment Screen.